Privacy Policy

1. Introduction
   Timeout Traveller (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through www.timeouttraveller.com and our services, how we use it, and your rights. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
2. Information We Collect

• Details you give us: name, phone number, email address, city, travel dates, number of travellers, preferences, and the message you send through our enquiry form, email, phone or WhatsApp.
• Booking details: traveller names, ages, ID details (for example, ID proof needed by hotels, airlines or permit authorities), and special requirements you choose to share.
• Payment information: we record payment confirmations. We do not store your card or bank credentials on the Website.
• Automatic data: IP address, browser and device type, pages visited, and cookies, collected through analytics tools.

3. How We Use Your Information

• To reply to your enquiries and prepare quotations
• To make and manage bookings with hotels, transporters and other suppliers
• To send booking confirmations, trip updates and support
• To send offers and travel updates, only where you have agreed, and you can opt out at any time
• To improve our Website and services, and to prevent fraud
• To comply with legal obligations

4. Consent
   We collect and use your personal data with your consent, which you give when you submit a form or share details with us. You may withdraw consent at any time by writing to us. Withdrawal may affect our ability to provide the service.
5. Sharing of Information
   We do not sell your personal data. We share it only with:

• Service providers needed to fulfil your trip (hotels, drivers and vehicle operators, guides, airlines, activity operators)
• Payment and technology providers (website hosting, email, analytics, CRM or messaging tools)
• Government or legal authorities when required by law

Everyone we share with is expected to keep your data safe and use it only for the stated purpose.

6. Cookies
   The Website uses cookies and similar technologies to make the site work, remember preferences and understand traffic. You can disable cookies in your browser settings, though some features may not work properly.
7. Third-Party Services
   We may use tools such as Google Analytics, Meta (Facebook/Instagram) and WhatsApp. These have their own privacy policies, and we do not control them.
8. Data Retention
   We keep your information only as long as needed for the purposes above, and as required for tax, accounting and legal reasons. After that, it is deleted or anonymised.
9. Data Security
   We use reasonable safeguards to protect your data. No online transmission is fully secure, so we cannot guarantee absolute security.
10. Your Rights
    You may ask us to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Delete your data, subject to legal requirements
• Withdraw consent or stop marketing messages

Write to info@timeouttraveller.com and we will respond within a reasonable time.

11. Children
    Our services are meant for adults. We collect information about children only from a parent or guardian, for the purpose of booking their travel.
12. Marketing Communications
    You can unsubscribe from promotional emails or messages at any time using the unsubscribe link, or by contacting us.
13. Changes to This Policy
    We may update this policy. The latest version will always be on this page with its date.
14. Grievance Officer / Contact
    [Name of Grievance Officer]
    Timeout Traveller, FF 36, First Floor, JTM Mall, Jagatpura, Jaipur – 302017, Rajasthan, India
    Email: info@timeouttraveller.com | Phone: +91 96362 44444